Privacy Policy

LAST UPDATED: 12/05/2018

KWIDHome takes the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.

This Privacy Policy describes the information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.

When do we collect your information?

KWIDHome and its Service Providers collect information relating to you and your use of our websites in order to provide services and features that are easy to use and responsive to your needs. KWIDHome collects personal information in the following ways:

  • From you when you register an account and communicate with us. We collect information from you when you register an account with us, request information, send us email, send us postal mail, or speak with us on the telephone.
  • From Third Party Sources. We may collect information from our Service Providers who help us to provide services, or from other third-party Service Providers.
  • From social media. When you interact with us over social media, we may collect information about you. If you post information or otherwise interact with us through social media websites, social media platform plug-ins, or other applications we use, we may collect or receive information that you provide or that is automatically collected by the social media platform. Information that you post on social media platforms may become public, depending on your account settings. Information collected by social media platforms when you interact with their services is governed by the social media platforms’ respective privacy policies. For more information about how you can customize your privacy settings and how third-party social media websites handle your personal information, please refer to their privacy policies.

What information do we collect?

Information you provide to us

When you provide personal information to us, we use it for the purposes for which it was provided to us as stated at the point of collection or as obvious from the context of collection. For example, if you send us an email requesting information, we will use your personal information to respond to your request. We may collect the following information:

  • Name
  • Address
  • Email Address
  • Payment Information
  • Telephone Number
  • Company Name
  • Communication Preference
  • Website URL
  • Comments, questions, or other information provided in online forms or via chat function

Information we and our third party Service Providers Collect

When you use our website, we and our third party Service Providers automatically collect information about how you access and use the websites, and information about the device you use to access the websites. We typically collect this information through a variety of tools, including cookies, web beacons, pixels, social media widgets, and similar technology (collectively, “tracking technologies”). We and our third party partners may automatically collect such information as:

  • IP Address
  • Device Type
  • Browser Type
  • Operating System or Platform
  • Name of Internet Service Provider
  • Referring Website
  • Exiting Website
  • Pages visited on the website
  • Frequency, time, data, and duration of your visit on our website
  • Your location
  • Whether you access our website from multiple devices
  • Other interactions you may have on our website

From other third party sources.

We may receive information about you from our third-party service providers who help us to provide products and services to you, including our website when you interact with those Service Providers.

How We Use Collected Information

The following is a description of how we use the personal information we have collected about you. Automatically-collected information and other personal information may be combined with other information that we collect directly from you or that we receive from other sources and is used for the purposes described below.

  • To provide services to you.
  • To provide services requested by you. When purchasing KWIDHome products, we may ask you to provide certain information about yourself. We also maintain a record of your online product purchases.
  • To provide our website and its functionalities to you.
  • To respond to your requests. If you contact us with a question or a request, we will use your information to respond to your request.
  • To provide you with location-specific services. If you elect to share your location information with us, we may use that information to tailor options, functionality or offers related to your location. We also may use your IP address to determine your general location, which also may be used to tailor offers to you.
  • To offer and conduct promotions and contests. Our email newsletter is used to communicate new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid email address. Real names need not be used to request newsletters.
  • To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business.
  • To market to you. Information we collect about you and how you use and interact with the website and our services, ads, and other online content helps us to improve our website and offer additional products and services that we think might interest you.
  • To conduct due diligence prior to engaging in a business relationship. Prior to engaging in a business relationship with you, we may conduct due diligence exercises.
  • To meet our contractual obligations with you when we engage in a business relationship with you.
  • To operate and improve our business.
  • To maintain our records.
  • For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website; to comply with all applicable laws and regulations; to defend or protect us, our users, you, or third parties from harm or in legal proceedings; to protect our rights; to protect our security and the security of our users, employees, and property; to respond to court orders, lawsuits, subpoenas, and government requests; to address legal and regulatory compliance; to verify your identity or communications from you; to comply with contracts and other agreements to which we are a party; and to notify you of changes to our terms, policies, or practices.
  • To conduct internal monitoring and training.
  • For other purposes for which you provide your consent. We will use your information for other purposes which are disclosed to you at the time your information is collected, or for purposes which can be inferred from or are obvious given the circumstances of collection. For example, if you give us your personal information when entering a contest, we will use that information to facilitate your participation in that contest.

To whom do we disclose your information?

We do not sell, trade, or otherwise transfer to third parties your personal information. This does not include trusted third parties who assist us in operating our websites, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential. We do not share your personal information with third parties except in the circumstances discussed below.

Within KWIDHome

We may share your personal information with other KWIDHome entities, brands, divisions, and subsidiaries to serve you, including for the activities listed above.

Our Business Partners

We disclose personal information to our clients, advertisers, merchants, consumer and market research companies, Service Providers who help us provide services, or to other third-party Service Providers who provide certain specialized services to us, to provide services on our behalf, or who co-operate with us on projects. These business partners are responsible for their own compliance with data protection laws.

These third-parties are contractually restricted from using or disclosing the information except as necessary to perform services or to comply with legal requirements.

We may disclose aggregated, de-identified information, and analyses and reports derived from such information to third parties including utilities, Service Providers, advertisers, merchants, consumer and market research companies and other organizations.

Legal Requirements and Business Transfers

We may disclose personal information (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official requests, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; (iv) in connection with an internal audit; or (v) in the event that KWIDHome is subject to mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.

What choices do you have about your personal information?

We offer certain choices about how we communicate with you and what personal information we obtain about you and share with others, described below.

Information Provided by You

Depending on the activity, some of the information we ask you to provide is mandatory and some is voluntary. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website as a guest.

Catalogues and Mailings

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive.

You may unsubscribe from emails from us by clicking the Unsubscribe at the bottom of any promotional email from us. You may also contact us. Please include your current contact information and your requested changes.

Cookies

We provide a variety of services on our website using cookies. We place cookies on your device in order to provide you with personalized access to essential services, enhance website functionality, and to show you offers and services tailored to your interests.

What is a Cookie?

A cookie is a small piece of data that a website can store on your hard drive that identifies your computer. Cookies help to navigate from page to page on a website, provide secure connections, gather statistics about the usage and effectiveness of our site, and remember preferences from a previous