KWIDHome Customer Care FAQs
Ordering & Account
Q: How do I place an order?
A: You can place an order directly through our website, kwidhome.com. Simply browse our collections, select your items, and proceed through the secure checkout.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and view your order history.
Q: How can I check the status of my order?
A: You can check the status of your order by logging into your account on kwidhome.com and viewing your order history. You will also receive shipping confirmation emails with tracking information once your order ships.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. Please contact our customer care team immediately if you need to make a change. We will try to accommodate your request if your order has not yet entered the shipping process.
Shipping & Delivery
Q: What shipping methods do you offer?
A: We offer several shipping options, which will be presented at checkout. The available methods and estimated delivery timelines depend on your delivery destination.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track it from your account page on kwidhome.com.
Q: What if I am not home to receive my delivery?
A: Most carriers will leave a notice with instructions for pickup or rescheduling. Please refer to the tracking information for specific details from the carrier.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on most full-price items within 30 days of delivery, provided they are in new, unused condition with original tags and packaging. Please see our full Returns & Exchanges page for complete details and to initiate a return.
Q: How do I start a return or exchange?
A: Please initiate all returns and exchanges through our online portal. Visit our Returns & Exchanges page or your account order history on kwidhome.com to begin the process and receive instructions.
Q: How long does it take to process a refund?
A: Refunds are processed after we receive and inspect your return. Please allow several business days for the refund to be issued to your original payment method after approval. The time it takes for the refund to appear on your account depends on your bank or card issuer.
Products & Care
Q: How can I care for my KWIDHome item?
A: Care instructions are specific to each product. Please refer to the care label attached to your item or the product description on our website for detailed cleaning and maintenance guidelines.
Q: Are your products sustainably made?
A: We are committed to responsible practices. For detailed information about our materials and manufacturing ethics, please visit the relevant sections of our website.
Q: Can I request a fabric swatch or sample?
A: We offer swatches for many of our textiles and wallcoverings. Please use the sample request function available on the relevant product pages on kwidhome.com.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology (SSL) to protect your personal and payment information during transmission. We do not store your complete credit card details on our servers.
Q: Why is the price different in my cart?
A: Prices displayed on product pages do not include applicable sales tax or shipping costs, which are calculated and added at checkout. Prices are subject to change.
Q: Do you offer price adjustments?
A: We may honor a price adjustment on a full-price item if the price is reduced shortly after your purchase. Please contact our customer care team for assistance.
Other Questions
Q: How can I contact customer service?
A: For the fastest service, please use the contact form on our website. Our team aims to respond to all inquiries promptly.
Q: Do you have a trade program?
A: Yes, we offer special terms for interior designers, architects, and trade professionals. You can find more information and apply through our website.
Q: Where can I find your privacy policy?
A: Our complete Privacy Policy, which outlines how we collect, use, and protect your information, is available to review on our website.